ABOUT THE EXAM 
The Salesforce Certified Service Cloud Consultant exam has the following characteristics:
1.Content: 60 multiple-choice/multiple-select questions
2. Time allotted to complete the exam: 105 minutes
3. Passing score: 63%
4. Registration fee: USD 200, plus applicable taxes as required per local law
5. Retake fee: USD 100, plus applicable taxes as required per local law
6. References: No hard-copy or online materials may be referenced during the exam.
7. Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
8. Prerequisite: Salesforce Certified Administrator credential